HP Recalls Laptop Batteries Over Fire Hazard Concerns

Delia Walker
January 6, 2018

The danger is a common one with electronic devices nowadays; the batteries have the "potential to overheat, posing a fire and burn hazard to customers".

Announced by the the company's consumer arm this week, the recall covers batteries sold with selected laptops over between December 2015 and December 2017.

Potentially unsafe products include traditional laptops and convertibles part of the HP Probook family (64x G2 and G3, as well as the 65x G2 and G3), the x360 line (specifically, x360 310 G2 and Pavilion x360 models), the Envy m6, HP 11, plus several ZBook mobile workstations (the 17 G3, 17 G4, and Studio G3).

The recall also includes replacement batteries that were sold separately but in the same time period. Notebook users can download HP's Battery Validation Utility to check if their laptop's battery needs to be replaced. According to the CPSC, it has identified eight cases of the batteries "overheating, melting, or charring".

Critically, though, the modern obsession with thin-and-light - and, to be less generous, built-in obsolescence - means that numerous above models have internal batteries which are not user replaceable. Impacted customers should put their laptops in "Battery Safety Mode" and turn in the batteries for replacement as soon as possible. "HP is providing battery replacement services by an authorised technician at no cost".

Altogether, about 50,000 laptops sold are affected. That will prevent the battery from overheating.

"HP's primary concern is for the safety of our customers", the company wrote on its support page.

If you own a HP laptop or workstation, you can check to see if your unit is affected. In the meantime, HP recommends updating the BIOS and enabling Battery Safety, which will pop up when rebooting.

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