Computer outage at customs causes major travel headache at JFK Airport

Tonya Becker
January 2, 2018

Shortly after the outage ended, the CBP tweeted, "All airports are back on line after a temporary outage of CBP's processing systems".

Passport systems in the U.S. are back online after a two-hour outage caused disruptions in some of the major airports on the New Year's Day.

Customs and Border Protection began the new year with a computer outage that caused long lines at several airports.


The outage on Monday night affected airports including New York's JFK, San Francisco and Denver, as worldwide travellers arrived from holiday travels on New Year's Day, reports CNN.

Other airports, including Denver International Airport, also said they were affected.

Customs officials said the problem lasted for about two hours.


CBP said it "took immediate action to address the technology disruption", CNN reported. All airports were back on line after wait times for travelers that were longer than usual, it said.

"Just landed back in the U.S. and I'm stuck in the customs line because the border patrol servers are down nationwide", wrote Pearse Adams.

"During the technology disruption, CBP had access to national security-related databases and all travelers were screened according to security standards", CBP said in a statement.


Customs says that passengers continued to be processed during the outage, "using alternative procedures at affected airports".

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